Payment Policy

WSS Sports Shoes | Last updated: 15 September 2026

This policy explains payment methods, currency, charges, payment processing and refunds for orders placed at wsssportsshoes.com. It should be read with our Terms of Service, Shipping Policy, Return & Refund Policy and Cancellation Policy.

1. Who you are buying from

WSS Sports Shoes is a trading name of WSS SPORTS SHOES LTD, an independent online footwear retailer.

Registered office: Suite RA01, 195-197 Wood Street, London, E17 3NU, United Kingdom. Email: admin@wsssportsshoes.com Telephone: 020 3553 1092

2. Accepted payment methods

We accept the payment methods displayed and available at checkout for your order. Available options may depend on your country, device and payment provider. Only methods offered at checkout can be used to complete the purchase.

You must be authorised to use your selected payment method and provide accurate billing and contact information.

3. Currency and currency conversion

All product prices and delivery charges are displayed and charged in US dollars (USD), including orders delivered to the United Kingdom, United States and Canada.

If your payment account uses another currency, your bank or payment provider may apply its own exchange rate, foreign-transaction fee or currency-conversion charge. These charges are determined and collected by that provider, not by WSS Sports Shoes.

4. Order totals and delivery charges

Before you submit payment, checkout shows the amount payable to us, including the products, applicable delivery charges, any taxes we collect and any accepted discount.

Standard shipping costs $12.00 USD per order to our supported destinations: the United Kingdom, United States and Canada. This charge applies regardless of the number of eligible items. Further delivery details appear in our Shipping Policy.

5. Taxes and import charges

For UK orders, VAT is included in the price where applicable. Any taxes collected by us are included or separately identified during checkout, as appropriate.

For deliveries to the United States or Canada, import duties, local taxes and carrier brokerage fees may apply. Unless checkout expressly states that we have collected a charge, these amounts are not included in our product prices or the $12.00 USD shipping charge. They may be collected separately by the relevant authority or carrier, and are the customer’s responsibility where permitted by law. Please review our Shipping Policy before ordering.

6. Payment processing and order acceptance

Payments are processed through our checkout and its payment providers. Depending on the payment method, funds may be authorised or collected when you place the order. A payment is treated as successful when the payment provider confirms it.

An automated order acknowledgement confirms receipt of your order; it does not by itself mean that we have accepted it. A contract is formed when we send confirmation that the order has been accepted or dispatched, as explained in our Terms of Service.

If we decline or cancel an order after collecting payment, we will refund the affected amount to the original payment method. If funds were only authorised, the authorisation will be released or allowed to expire according to the provider’s procedures.

7. Failed payments and temporary holds

Payments may be declined because of incorrect details, insufficient funds, bank restrictions, billing-address checks or security screening. If payment fails, check your details and contact your bank or use another payment method available at checkout.

A failed or cancelled payment attempt can sometimes leave a temporary authorisation hold. This is not necessarily a completed charge. Your bank or payment provider determines when the hold disappears. Contact us if you need help confirming the status of an order or payment.

8. Security and fraud checks

Our checkout uses HTTPS encryption to help protect information transmitted during payment. Personal information is handled as explained in our Privacy Policy and the applicable payment provider’s privacy notice.

We do not ask you to send full payment card numbers, card security codes, banking passwords or one-time banking codes by email, live chat or social-media message.

Orders may undergo fraud-prevention checks. Where necessary, we may contact you to confirm relevant order, billing or delivery information. Verification can delay processing. If a transaction cannot be verified where verification is reasonably necessary, we may cancel the order and refund any payment collected.

9. Pricing errors and discounts

We take reasonable care to display accurate prices. If an obvious pricing error is identified before acceptance, we may contact you to confirm whether you wish to proceed at the correct price or cancel the affected order. We will not collect an increased amount without your agreement. Any cancellation after acceptance will be handled under our Terms of Service and applicable law.

Discount codes are subject to the conditions disclosed with the offer, such as eligible products, minimum spend and expiry date. Unless stated otherwise, codes cannot be combined. The accepted discount will appear in your checkout total before payment. Withdrawal of an offer does not affect an order already accepted using a valid code.

10. Cancellations and refunds

Contact admin@wsssportsshoes.com as soon as possible to request cancellation. We recommend contacting us within 24 hours to give us the best opportunity to stop fulfilment. This is an operational recommendation, not a cancellation deadline, and does not limit statutory rights.

Refund eligibility and return procedures are explained in our Cancellation Policy and Return & Refund Policy. Our commercial return-request period is 30 days after delivery for eligible orders. UK consumers normally also have statutory cancellation rights.

For an eligible return, you will receive your refund to the original payment method within 7 calendar days after we receive the returned goods. For a valid UK statutory cancellation, the 7-calendar-day period starts when we receive the returned goods or evidence that you have sent them back, whichever is earlier. We refund without undue delay and honour any shorter deadline required by law. For an eligible cancellation before dispatch, you will receive your refund to the original payment method within 7 calendar days after you notify us of the cancellation.

This 7-calendar-day period includes our inspection and processing time and the time taken by your bank, card issuer or payment provider to credit the refund to your account. Where a UK consumer validly cancels the whole order, the refund includes our least expensive standard outbound delivery charge where required by law.

If you have not received your refund within 7 calendar days, contact admin@wsssportsshoes.com with your order number so we can investigate promptly. Because payments are made in USD, the value credited to an account in another currency may differ from the original debit due to exchange-rate movements or provider fees. Contact the provider about charges it collected. Mandatory consumer rights remain unaffected.

11. Duplicate charges and payment disputes

If you believe you have been charged more than once or an amount is incorrect, email admin@wsssportsshoes.com with your order number, transaction date and amount. Do not include full card details or security codes. We will investigate and refund any duplicate or incorrect charge confirmed in our records.

Please contact us promptly if you have a payment concern so we can help resolve it. You retain any right to contact your bank, card issuer or payment provider about an unauthorised or disputed transaction. We will not require store credit instead of a monetary refund where you are legally entitled to a refund.

12. Policy changes and customer support

We may update this policy when our payment arrangements or legal requirements change. The payment terms applicable when your order is accepted will govern that order, unless a later change is more favourable to you or required by law. Nothing in this policy limits mandatory consumer rights.

For payment questions, contact WSS Sports Shoes:
Email: admin@wsssportsshoes.com
Telephone: 020 3553 1092
Business hours: Monday–Friday, 09:00–17:00 UK time.

Company registration: WSS SPORTS SHOES LTD — Company No. 17523719.