WSS SPORTS SHOES
Refund policy
WSS Sports Shoes, a trading name of WSS SPORTS SHOES LTD
This policy explains our 30-day return process, statutory cancellation rights, exchanges, return costs and when refunds are issued.
1. Return period
You may request a return within 30 days after delivery. This commercial return period applies to eligible orders delivered to the United Kingdom, United States and Canada and is in addition to any mandatory rights that apply to you.
For UK consumers, most online purchases can also be cancelled without giving a reason within 14 days after the day the goods are received. After notifying us of a statutory cancellation, you normally have a further 14 days to send the goods back.
2. How to start a return
Email admin@wsssportsshoes.com within the applicable return or cancellation period. Include your name, order number and the item you want to return. Providing a reason helps us assist you, but a reason is not required for a valid UK statutory cancellation.
Contact us for a return reference and packing instructions, which we normally provide within 1 business day. The reference helps us match the parcel to your order; it is not discretionary approval of a valid statutory right.
All returns must be sent to:
WSS Sports Shoes Suite RA01, 195-197 Wood Street, London, E17 3NU, United Kingdom
This is our registered office, dispatch address and return address for all customers, including customers in the United States and Canada.
Pack the item securely and keep proof of postage. A tracked service is recommended. Customers returning goods from outside the UK should obtain an international postage quote before purchasing. Responsibility for return postage is explained in section 4.
3. Condition of returned goods
For a change-of-mind return, the footwear should be returned with its original components, tags and packaging where reasonably possible. Shoes may be tried on indoors on a clean surface as they would be in a shop.
You may be responsible for diminished value caused by handling beyond what is reasonably necessary to establish the nature, characteristics and functioning of the product, where applicable law allows this. This condition requirement does not apply in a way that removes rights relating to faulty, damaged, incorrect or misdescribed goods.
4. Return shipping costs
Change of mind, wrong size or ordinary exchange: the customer is normally responsible for the return shipping cost, where this was disclosed before purchase and applicable law permits it.
Faulty, damaged, incorrect or materially misdescribed item: we will cover reasonable return shipping costs where the issue is verified and attributable to us.
Keep proof of postage. We cannot assess a return that has not reached the specified return location, subject to any rights you have against the carrier or under applicable law.
5. Faulty, damaged, incorrect or misdescribed items
Contact admin@wsssportsshoes.com as soon as reasonably possible and provide your order number, a description of the issue and, where helpful, clear photographs. Reporting transit damage promptly, preferably within 48 hours, helps us investigate but does not remove your statutory rights.
Depending on the circumstances and applicable law, the remedy may be repair, replacement, exchange, price reduction or refund. UK consumers may have a short-term right to reject faulty goods within 30 days and further rights after that period.
6. Exchanges
Eligible items may be exchanged for another available size or colour. Exchanges are subject to stock availability. If the requested replacement is unavailable, we will offer another appropriate option or refund the returned item where eligible.
For faster service, we may ask you to return the original item for a refund and place a new order. We will explain this before you proceed.
7. Refund amounts
For an eligible return, we will refund the product amount due to you. Where a UK consumer validly cancels the whole order under statutory cancellation rights, we will also refund the cost of our least expensive standard outbound delivery option, where required by law. Any additional amount paid for a premium delivery option is not normally refundable beyond the standard delivery cost.
Import duties, taxes, brokerage fees and currency-conversion charges collected by third parties are not payments made to us. Requests for their reimbursement must normally be directed to the relevant authority, carrier, bank or payment provider, unless applicable law requires otherwise.
8. Refund timing and method
For an eligible return, you will receive your refund to the original payment method within 7 calendar days after we receive the returned goods.
For a valid UK statutory cancellation, this period starts when we receive the returned goods or evidence that you have sent them back, whichever is earlier. We refund without undue delay and honour any shorter deadline required by law.
The 7-calendar-day period includes our inspection and processing time and the time taken by your bank, card issuer or payment provider to credit your account.
For an eligible cancellation before dispatch, you will receive your refund within 7 calendar days after you notify us of the cancellation.
If you have not received your refund within this period, contact admin@wsssportsshoes.com with your order number so we can investigate promptly.
9. Items that cannot be returned
A change-of-mind return may be unavailable for a product made or personalised specifically for you, or for another category excluded by applicable law. This does not remove rights where an item is faulty, damaged, incorrect or misdescribed. Ordinary footwear is not excluded merely because it was purchased in a sale.
10. Orders returned after failed delivery
If a parcel is returned because the delivery address supplied was incomplete or incorrect, or because reasonable delivery attempts were unsuccessful, contact us. We will explain the available options. Reasonable redelivery costs may apply where the failure was caused by information or instructions supplied by the customer, but no charge will be imposed where doing so would conflict with applicable law.
11. Your statutory rights
This policy does not limit rights relating to goods that are faulty, not as described, not fit for purpose or otherwise non-compliant with applicable consumer law. Customers outside the UK retain any mandatory protections that apply in their place of residence.
Contact details
WSS Sports Shoes is a trading name of WSS SPORTS SHOES LTD.
Registered office: Suite RA01, 195-197 Wood Street, London, E17 3NU, United Kingdom Email: admin@wsssportsshoes.com | Telephone: 020 3553 1092 Business hours: Monday-Friday, 09:00-17:00 UK time | Website: https://wsssportsshoes.com/
Company registration: WSS SPORTS SHOES LTD — Company No. 17523719.