WSS SPORTS SHOES
Shipping & Delivery
WSS Sports Shoes, a trading name of WSS SPORTS SHOES LTD
This policy sets out our delivery destinations, charges, processing times, estimated transit times, tracking arrangements and customs information.
WSS Sports Shoes is a trading name of WSS SPORTS SHOES LTD. Registered office: Suite RA01, 195-197 Wood Street, London, E17 3NU, United Kingdom. Contact: admin@wsssportsshoes.com or 020 3553 1092.
1. Delivery destinations
We currently deliver only to:
United Kingdom
United States
Canada
Orders addressed to any other destination cannot currently be accepted.
2. Currency and shipping charge
All product prices and delivery charges are displayed and charged in US dollars (USD). Standard shipping costs $12.00 USD per order, regardless of the number of eligible items or the destination country.
A bank or payment provider may apply its own exchange rate or currency-conversion fee if your account is held in another currency. That third-party charge is not collected by us.
3. Processing and estimated delivery
Order cut-off: 12:00 PM UK time, Monday-Friday.
Processing time before dispatch: 1-3 business days.
Estimated delivery after dispatch: 7-10 business days.
Total estimated time from order confirmation: 8-13 business days.
Orders placed after the cut-off, at weekends or on UK public holidays begin processing on the next business day. Business days are Monday-Friday, excluding UK public holidays.
These are estimates rather than guaranteed delivery dates unless we expressly agree a specific date with you. Customs checks, severe weather, carrier disruption, remote-area delivery and other events outside our reasonable control can cause delay. We will still meet any delivery obligation imposed by applicable law.
4. Dispatch locations and carriers
All orders are dispatched from our UK company address: Suite RA01, 195-197 Wood Street, London, E17 3NU, United Kingdom. We deliver to the United Kingdom, United States and Canada. All product returns go to this same London company address, also shown below.
Carriers may include DHL, UPS and USPS, depending on the destination, product and delivery route. The carrier and tracking details for your order will be shown in the dispatch confirmation.
5. Tracking
When an order is dispatched, we will send a confirmation email with the available tracking information. Tracking can take 24-48 hours to begin showing movement after the carrier receives the parcel.
You can also use the order-tracking page on our website. Contact us if the tracking information has not updated for an unusual period or the parcel has not arrived within 15 business days after dispatch.
6. Delivery address
Please provide a complete and accurate delivery address, including any apartment, unit, postcode or ZIP code. If we identify a possible problem before dispatch, we may contact you, which can delay processing.
Request an address change by contacting admin@wsssportsshoes.com as soon as possible. We will make reasonable efforts to help before dispatch, but an address may not be changeable after fulfilment begins. If a parcel is returned because the customer supplied an incomplete or incorrect address, reasonable redelivery costs may apply.
7. Delivery and risk
We remain responsible for the goods until they come into the physical possession of you or a person you nominate to receive them, except where you independently arrange a carrier that we did not offer.
A carrier delivery scan is relevant evidence, but we will reasonably investigate a report that a parcel was not received. Please first check the delivery location, household members, reception area and any safe-place information, then contact us promptly so that we can raise a carrier enquiry.
8. Delayed or lost parcels
If your parcel has not arrived within 15 business days after dispatch, email admin@wsssportsshoes.com with your order number. We will investigate with the carrier and keep you informed.
For UK customers, if we fail to deliver within an agreed essential deadline or within a reasonable additional period you set where required, you may have the right to cancel and receive a refund. Similar mandatory rights may apply in other destinations.
9. Damaged, missing or incorrect contents
Inspect the order when it arrives and contact admin@wsssportsshoes.com as soon as reasonably possible if the parcel or contents are damaged, incomplete or incorrect. Include the order number, a description and, where helpful, clear photographs. Reporting transit damage promptly, preferably within 48 hours, helps us investigate but does not remove statutory rights.
10. Customs duties, import taxes and brokerage fees
For UK orders, VAT is included in the price where applicable.
For deliveries to the United States or Canada, import duties, local taxes or carrier brokerage fees may apply. Unless checkout expressly states that a charge has been collected by us, these amounts are not included in the product price or $12.00 USD shipping charge and may be collected by the local authority or carrier before or after delivery. The customer is responsible for such third-party charges where permitted by law.
Because thresholds and assessments depend on local rules and the particular shipment, we cannot guarantee that an order will be free of import charges. Customers should check the destination country's current rules before ordering.
11. Cancellation and changes
You may request cancellation or an order change before dispatch. We recommend contacting us within 24 hours, but this is an operational recommendation and does not restrict statutory cancellation rights. Once a parcel has been dispatched, use the procedures in our Cancellation Policy and Return and Refund Policy.
12. Policy updates
We may update this policy when delivery services, charges or legal requirements change. The shipping terms shown when your order is accepted will apply to that order, unless a later change is more favourable to you or is required by law.
Product returns
Dispatch and returns address for all customers: Suite RA01, 195-197 Wood Street, London, E17 3NU, United Kingdom
All product returns, including returns from the United States and Canada, are sent to this UK address. For eligible change-of-mind or wrong-size returns, customers pay the direct return-postage cost where disclosed before purchase and permitted by law. Customers returning goods from outside the UK should obtain an international postage quote to this address before purchasing. We cover reasonable return costs for faulty, damaged, incorrect or materially misdescribed goods where required by law. See our Return & Refund Policy for eligibility and refund terms.
The London registered office is our administrative address. Contact admin@wsssportsshoes.com for a return reference and packing instructions. This does not remove any statutory cancellation right.
Company registration: WSS SPORTS SHOES LTD — Company No. 17523719.